You asked, we answered.
Absolutely, you can adjust your schedule on the app.
Some of our clients require you to wear your mask while cleaning, but some clients may tell you that you can remove your mask, please refer to the client for mask requirements.
We waive the cancellation fee in the case of illness.
Pricing is based upon the square footage of the home.
You are on the job and are expected to dress appropriately.
You will be removed from the service provider platform for the reasons including, but not limited, to the following:
- You skipped an appointment without prior notice and without a valid reason.
- You connect with the client offline. Established a direct business relationship with the client.
- You get 3 complaints from clients in a 12-month period.
It means the booker cancelled or stopped their bookings, but intends to book again.
- If the client already has the product, you can use it.
- If the client requests products that they do not have yet, we can and will purchase them, charge them for it, and then please leave them at the customer’s home for future cleanings.
You are expected to report that to us as soon as possible.
Great question! First, be sure to reach out to bookers through the chat function in the app BEFORE the scheduled start and introduce yourself and some fun factoids about yourself. You can send them a quick and polite text, letting them know you are their sitter and you are available to them if they have any questions before the booking. At the booking, getting all the details from parents about their rules and their kiddos is a good idea. For your convenience, we have created a checklist that you can use at your booking for childcare. To access the checklist, please click here.
Yes, you may listen to music with headphones, and accept/make brief calls, if necessary.
No, those are extra up charges for the inside of the fridge and oven.
No, you are expected to bring your own supplies and equipment. But you can use the products and equipment provided by the client if it is requested.
You are expected to provide your services within the designated area that the client specifies.
Some clients do require vaccinations, it will depend on the client.
All equipment and supplies have to be removed from the client’s house upon completion of the job. (Unless it's a specific product purchased for the client.)
Yes, we have a very comprehensive policy that covers all of our Fairies.
Any time later than 5 minutes prior to the scheduled appointment is not acceptable. Being always late might cause you to be removed from Call Emmy’s service provider platform.
With our new app, you no longer have to go through HQ to communicate with the customer. You can now simply send them text messages through the chat function of our new and improved Call Emmy app. You will have your own booking dashboard, you can set your hours according to your availability. You can decide how you want to be notified, and much more!
No, this is not a 1099 -NEC situation but it is a 1099-K situation. In reality, we don't touch the money. Our technology splits the money from the booker as it comes in. 70% goes to you and the rest goes to us. You are considered an independent contractor that the family hires. Our technology matches you and the family.
Yes, it is correct that you will only be notified for jobs that are within 15 miles from your zip code. A hack to get notified for more jobs would be to change your zip code (not your address) to 80202. Also, since you are new, you only see the jobs that pop up from the time you joined the platform so a lot of jobs that were booked before you started would not show up on your dashboard. Keep checking though.